Terms of service

Last Updated: April 21, 2026

1. Overview

This website is operated by Otaypak. Throughout the site, the terms “we”, “us” and “our” refer to Otaypak.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your jurisdiction.

You may not use our products or services for any illegal or unauthorized purpose.

3. Orders, Fulfillment & Acceptance

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including:

  • Product availability
  • Errors in pricing or product information
  • Suspected fraud or unauthorized transactions

Orders are processed and fulfilled according to our Shipping Policy, which forms part of these Terms.

4. Pricing & Payment

Prices for our products are subject to change without notice.

We accept secure payments through Shopify Payments and other supported payment methods (e.g., Visa, Mastercard, American Express, PayPal, and digital wallets).

All payment information is processed securely through PCI-DSS compliant providers. We do not store full payment card details.

5. Products & Accuracy

We strive to display product images and descriptions as accurately as possible. However:

  • Colors may vary depending on your device
  • Product details may be updated without prior notice

All products are subject to availability and may be discontinued at any time.

6. Shipping, Returns & Related Policies

Your purchase is also governed by our additional policies:

These policies are incorporated into these Terms by reference.

7. User Responsibilities

You agree to provide accurate and complete information when placing an order.

You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

8. Third-Party Services

We may provide access to third-party tools and services (such as Shopify, Google Analytics, and advertising platforms).

We do not control these services and are not responsible for their performance or content.

9. Prohibited Uses

You may not use our site:

  • For unlawful purposes
  • To violate intellectual property rights
  • To distribute harmful or malicious software
  • To interfere with the security or functionality of the website

10. Limitation of Liability

To the fullest extent permitted by law, Otaypak shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Delays or failures caused by external factors (e.g., shipping carriers, customs, or force majeure events)

11. Disclaimer of Warranties

Our services and products are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted, secure, or error-free service.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.

14. Contact Information

If you have any questions about these Terms, please contact us:

  • Business Name: Otaypak
  • Email: info@otaypak.com
  • Phone: +44 7915 838687
  • Business Address: 17 Meadow Lea, Wrexham, LL13 8SN, United Kingdom