Privacy policy

Last Updated: April 21, 2026

This Privacy Policy describes how Otaypak ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.otaypak.com (the "Site").

1. Personal Information We Collect

We may collect the following categories of personal information:

  • Identifiers: Name, billing address, shipping address, email address, phone number, IP address
  • Commercial Information: Order details, purchase history
  • Internet Activity: Browsing behavior, pages viewed, referring websites, and interactions via cookies and tracking technologies
  • Payment Information: Processed securely via Shopify Payments (we do not store full payment card details)

2. How We Collect Your Information

We collect information:

  • Directly from you when you place an order or contact us
  • Automatically through cookies, log files, and tracking technologies
  • From third parties, including:
    • Shopify (our e-commerce platform)
    • Payment processors
    • Advertising partners such as Google Ads and Pinterest

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders (including payment processing and shipping)
  • Communicate with you (order updates, customer support)
  • Improve our website and user experience
  • Detect and prevent fraud or security risks
  • Provide marketing and advertising (only where permitted by law)

4. Legal Basis for Processing (GDPR)

If you are located in the United Kingdom or European Economic Area (EEA), we process your personal data based on:

  • Contractual necessity (to fulfill orders)
  • Legitimate interests (e.g., fraud prevention, website improvement)
  • Consent (for marketing communications and certain cookies)
  • Legal obligations

5. Sharing of Personal Information

We may share your information with:

  • Shopify – to operate our online store
  • Payment providers – to securely process transactions
  • Logistics partners – to deliver your orders
  • Advertising partners – such as Google Ads and Pinterest

We do not sell your personal information for monetary compensation.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze website performance (e.g., Google Analytics)
  • Deliver relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Do Not Track: Our Site does not currently respond to “Do Not Track” browser signals due to the lack of a consistent industry standard.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your personal data
  • Opt-out of targeted advertising or data sharing
  • Request data portability

To exercise your rights, please contact us at:
📧 info@otaypak.com

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States and Canada.

We rely on appropriate safeguards such as standard contractual clauses to protect your data.

9. Data Retention

We retain your personal information:

  • For as long as necessary to fulfill orders and provide services
  • To comply with legal obligations (e.g., tax and accounting requirements)
  • Until you request deletion

10. Data Security

We use industry-standard security measures, including SSL encryption and Shopify’s secure infrastructure, to protect your personal information.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

13. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

  • Business Name: Otaypak
  • Email: info@otaypak.com
  • Phone: +44 7915 838687
  • Address: 17 Meadow Lea, Wrexham, LL13 8SN, United Kingdom